We are happy to answer your questions around products, quote requests, orders, return requests or any other inquiries relating to b2b.oettingerdavidoff.com. You can contact us by email:

dgdistributionorder@davidoff.ch

On Swiss / Basel business days (usually Monday – Friday), email inquiries will be answered within 24 hours.

You can either add articles from the catalogue or fill in the article numbers in the quick order form. Here you can also import a csv-file with the columns article number and quantity. As soon as you proceed to the checkout, a split of your quote request is automatically made to separate the tobacco and non-tobacco items (two quote requests with two different order numbers are created, which is needed to ensure tax and tariff compliance in the jurisdictions of the respective warehouses in Germany or Switzerland).

• Pending Approval (if your business entity requests that your quote request requires approval)

• Rejected Approval (if your quote request was rejected by the relevant person in your business unit)

• Processing (if no approval was needed or if the approval was given)

• Confirmed (if we are to send you an order confirmation by email which needs to be approved from your side prior to shipping, and to create a binding purchase contract)

• Pick and Pack (if your order is being picked and packed)

• Ready to Ship (if your order is ready to be shipped)

• Shipped (if your order is shipped)

• Return Requested (if you requested a return)

Go to order details and click on “return request”. Please fill out the reason of your return request and click on “submit request”. An email will be send to dgdistributionorder@davidoff.ch. A member of the customer service team will contact you.